News: Increase in consumer protection for Ryanair passengers
Flights > News > # 1023 (23/10/2006)
Ryanair has been forced to give a better deal to passengers who lose their bags and find their flights delayed or cancelled following action by consumer watchdogs.
The Office of Fair Trading said the low-cost airline had agreed to change its contract terms so that air travellers received more protection.
The changes mean that damage or delay to sporting, infant and medical equipment and musical instruments will be covered when previously they were carried at a passenger's own risk. In addition, passengers who lose their baggage will no longer have to make an initial report within 21 days and then a further claim if the luggage has not been found by then as Ryanair required under its former contract terms. Ryanair has also agreed to offer improved compensation to passengers when their flights are delayed or cancelled. The OFT said it was concerned the options offered by the no-frills giant did not accord with their full rights under EU laws.
The competition body said it expected other airlines using similar terms of carriage to stop doing so immediately. It said failure to do so would constitute a breach of the Unfair Terms in Consumer Contracts Regulations, 1999.
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