News: BA boss apologises to customers
Flights > News > # 1176 (02/02/2007)
British Airways’ boss has apologised to passengers for any inconvenience they might have suffered over the last few months after the airline was hit with a series of problems including the continued impact of increased security measures at British airports, lost luggage at Heathrow, severe fog during in the run up to Christmas, as well as staff unrest.
The threat of strike action by cabin crew prompted the airline to cancel all flights from Heathrow and all of its short-haul services from Gatwick on Tuesday and Wednesday, and although BA subsequently ran a normal schedule on both days, thousands of passengers had already changed their plans.
BA’s chief executive, Willie Walsh, admitted that the patience and loyalty of the airline’s customers had been tested.
“I want to apologise for the inconvenience they have suffered during this period. The uncertainty caused by the threat of recent industrial action has added to this but we have reached an agreement with the cabin crew branch of the Transport and General Workers Union over a range of issues which I am confident forms the basis of a good relationship in the future,” Mr Walsh said.
He added: “We are now re-focusing on customer service to win back the confidence and trust of our customers.”
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